Privacy policy
Privacy Policy
Last updated: June 9, 2026
At Don Voltturi, we respect and protect the privacy of our customers. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide to us when visiting our website, making a purchase, contacting us, or using any of our services.
By using our website and making a purchase at Don Voltturi, you agree to the terms described in this Privacy Policy.
- Data Controller
The party responsible for the use and protection of your personal data is:
Don Voltturi
Address: FLAT/RM 1019B 10/F LIVEN HOUSE 61-63 KING YIP STREET KWUN TONG".
Email: contact@voltturi.com
Business Hours: Monday to Friday — 9:00 AM to 6:00 PM
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal data, you may contact us through the means listed above.
- Personal Information We Collect
We may collect personal information when you visit our store, make a purchase, fill out a form, contact us by email, or use any other customer service channel.
The information we may collect includes:
Full name.
Phone number.
Email address.
Shipping address.
Billing information, when necessary.
Information related to your orders.
Proof or confirmation of payment.
Browsing data on our website.
IP address, device type, browser, and activity within the store.
Messages, inquiries, or requests sent to our customer service team.
We do not request unnecessary personal information. We only ask for the information necessary to process your purchase, ship your order, provide support, and improve your experience as a customer.
- Purposes for Using Your Data
We use your personal information for the following purposes:
Process and confirm your orders.
Securely manage advance payments.
Prepare and ship your products.
Track the status of your purchase.
Contact you in case of questions regarding your order.
Provide customer service.
Manage exchanges, returns, or refunds.
Send confirmations, updates, and notifications related to your purchase.
Prevent fraud, unauthorized purchases, or suspicious activity.
Improve our products, services, and shopping experience.
Comply with legal, tax, or administrative obligations.
Send promotions, offers, or updates, only when applicable and while respecting your communication preferences.
- Security of Advance Payments
At Don Voltturi, we work to ensure that your purchase is clear, secure, and reliable. When you make an advance payment, your order is registered in our system, and our team follows the confirmation, preparation, and shipping process.
Payment-related information may be processed by secure external platforms, payment gateways, or authorized technology providers. Don Voltturi does not directly store complete bank card information.
- Use of Shopify and External Providers
Our store may be hosted or managed through e-commerce platforms such as Shopify, as well as other service providers that help us operate properly.
These providers may participate in processes such as:
Website operation.
Payment processing.
Order management.
Shipping and logistics.
Customer service.
Data analysis.
Advertising and remarketing.
Store security.
We only share the information necessary for these providers to perform their services. Each provider must process data in accordance with its own privacy policies and applicable law.
- Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to improve the browsing experience, remember preferences, analyze visitor behavior, and display relevant advertising.
These technologies may help us to:
Remember products viewed or added to the cart.
Measure the performance of our advertising campaigns.
Understand how users navigate our store.
Improve the design, content, and functionality of the website.
Display personalized advertisements on platforms such as Google, Meta, or other advertising channels.
You can configure your browser to block or delete cookies. However, some store features may not function properly if cookies are disabled.
- Advertising and Marketing
We may use your browsing information, product interactions, or purchase history to show you advertisements, promotions, or recommendations related to Don Voltturi.
We may also send you promotional communications by email, SMS, or other channels, provided there is a legitimate basis for doing so or you have voluntarily provided your information.
You may request to stop receiving promotional communications at any time by writing to us at:
- Transfer of Personal Data
Don Voltturi does not sell your personal data.
We may share your information only when necessary to operate the store and fulfill the requested services, for example:
Shipping companies.
Payment gateways.
E-commerce platforms.
Customer service tools.
Marketing and advertising providers.
Technology providers.
Competent authorities, when there is a legal obligation.
In all cases, we strive to share only the information necessary to fulfill the corresponding purpose.
- Protection of Your Information
We implement reasonable administrative, technical, and organizational measures to protect your personal information against loss, misuse, unauthorized access, alteration, or improper disclosure.
However, no internet transmission or storage system is completely infallible. Therefore, we also recommend that you avoid sharing sensitive information through insecure channels and always verify that you are purchasing through our official channels.
- Retention of Personal Data
We will retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
Order processing.
Customer service.
Warranties, exchanges, or refunds.
Compliance with legal obligations.
Fraud prevention.
Administrative history of the store.
When the information is no longer necessary, it may be deleted, blocked, or anonymized in accordance with our internal practices and applicable law.
- ARCO Rights
As the owner of your personal data, you may request at any time to exercise your ARCO rights:
Access: Know what personal data we have about you.
Rectification: Request the correction of incorrect or outdated data.
Cancellation: Request the deletion of your data when applicable.
Opposition: Object to the use of your data for certain purposes.
To exercise these rights, you may contact us at:
Email: contact@voltturi.com
Your request must include:
Full name.
Contact method.
A clear description of the right you wish to exercise.
Information necessary to identify your order or relationship with Don Voltturi.
A document or information that allows us to verify your identity, when necessary.
We will respond to your request within a reasonable period in accordance with applicable law.
- Minors
Our products and services are not intended for minors. We do not intentionally collect personal information from minors.
If you believe that a minor has provided us with personal data without authorization from their mother, father, or legal guardian, you may contact us to request the deletion of such information.
- Links to Third-Party Websites
Our website may contain links to external platforms, social networks, payment gateways, or other third-party websites.
Don Voltturi is not responsible for the privacy practices, content, or security of external websites. We recommend reviewing their privacy policies before providing personal information on those platforms.
- Changes to This Privacy Policy
Don Voltturi may update this Privacy Policy when necessary to reflect operational, legal, technological, or commercial changes.
When we make significant changes, we will update the date of this policy and, where applicable, notify customers through our official channels.
- Contact
If you have questions about this Privacy Policy, the use of your personal data, or need assistance with your purchase, you may contact our customer service team:
Don Voltturi
Address: FLAT/RM 1019B 10/F LIVEN HOUSE 61-63 KING YIP STREET KWUN TONG".
Business Hours: Monday to Friday — 9:00 AM to 6:00 PM
Email: contact@voltturi.com
At Don Voltturi, we work to provide you with a safe, clear, and reliable shopping experience.