Refund policy
Refund and Return Policy
At Don Voltturi, we want you to shop with complete peace of mind. We know that making an advance payment requires trust, which is why we work with clear processes, personalized service, and a transparent policy to protect your purchase.
When you place your order, you will receive confirmation of your purchase and tracking until delivery.
- Right of Return
You may request a return within 5 business days after receiving the product, provided that the item is in the same condition in which it was delivered: unused, undamaged, with tags and original packaging.
This policy is aligned with consumer rights for online purchases in UK ( United Kingdom), where Profeco states that consumers may withdraw from the purchase within 5 business days after delivery.
- Cases in Which a Refund or Exchange Applies
We accept refund or exchange requests when:
The product arrived damaged or defective.
You received a product different from the one ordered.
The size, color, or model sent does not match your order.
The order was not delivered due to reasons attributable to the store or shipping carrier.
In these cases, Don Voltturi may offer you an exchange, replacement, or refund, as applicable.
- Conditions for Accepting a Return
For a return to be approved, the product must meet the following conditions:
It must not have been used.
It must retain its tags, accessories, and original packaging.
It must not have stains, odors, damage, signs of washing, or signs of use.
You must provide evidence of the condition of the product through photos or video.
For hygiene and safety reasons, some intimate-use products, underwear, or personalized items may not be eligible for return, unless they arrive defective or incorrect.
- Process for Requesting a Refund
To initiate a request, contact us through our customer service channel with the following information:
Full name:
Order number:
Email or phone number used for the purchase:
Reason for the request:
Photos or video of the product received:
Our team will review your case and respond within 24 to 72 business hours.
- Refund of Payment
Once the request has been approved and the product has been received in good condition, the refund will be processed to the same payment method used for the purchase, unless another method is agreed upon with the customer.
The time it takes for the refund to appear may vary depending on the bank or payment platform.
- Return Shipping Costs
If the error was made by Don Voltturi, such as an incorrect, defective, or damaged product, we will cover the cost of the exchange or return.
If the return is due to the customer's personal decision, such as a change of mind, incorrectly selected size, or color preference, the return shipping cost may be the customer's responsibility.
- Undelivered Orders
If your order does not arrive within the stated timeframe or there is an issue with the shipping carrier, our team will follow up on the case.
If the order is confirmed to be lost or impossible to deliver for reasons beyond the customer's control, Don Voltturi may offer:
Reshipment of the product at no additional cost.
Exchange for another available product.
Refund of the amount paid.
- Security of Advance Payment
All payments made at Don Voltturi are securely recorded. After completing your purchase, you will receive confirmation of your order, and our team will be available to assist you throughout the shipping process.
Our commitment is that you receive exactly what you purchased or receive a fair solution in the event of any inconvenience.
- Contact
For any exchange, return, or refund request, please contact our customer service team:
Don Voltturi
Hours: Monday to Friday — 9:00 AM to 6:00 PM
Email: contact@voltturi.com
Response time: 24 to 72 business hours