Terms of Service

Welcome to Don Voltturi.

These Terms of Service govern the use of our website, our products, services, promotions, and any purchases made through our online store. By accessing our website, browsing, placing an order, or using any of our services, you agree to comply with these Terms of Service.

We recommend that you read this information carefully before making a purchase.

1. Store Information

Don Voltturi

Company Name: JENIK GOULD ST INC Company Address: 1312 17th Street #692, Denver, CO 80202, USA Company Name 2: Atrio Lachi Limited Company Registration Number: 2432266 Company Address: FLAT/RM 1019B 10/F, LIVEN HOUSE, 61-63 KING YIP STREET, KWUN TONG

These channels are available for customer service, questions about orders, exchanges, returns, refunds, and general support.

2. Use of the Website

By using our website, you declare that you are of legal age to make online purchases or that you have authorization from your mother, father, or legal guardian.

You agree to use our website only for lawful purposes and in accordance with these Terms of Service.

The following is not permitted:

• Using the website for fraudulent, illegal, or unauthorized activities.
• Providing false, incomplete, or third-party information without authorization.
• Attempting to alter, damage, interfere with, or compromise the security of the website.
• Copying, reproducing, or using Don Voltturi content without authorization.
• Placing orders with false, abusive, or fraudulent intent.

We reserve the right to cancel orders, restrict access, or refuse services when we detect misuse of the website.

3. Products and Availability

At Don Voltturi, we strive to display our product information as clearly and accurately as possible, including photographs, descriptions, colors, sizes, prices, and features.

However, there may be slight variations in color, texture, or appearance due to photo lighting, device screen settings, or supplier availability.

Product availability may change without prior notice. If a purchased product is unavailable, we will contact you to offer a solution, such as:

• Exchange for another available product.
• Wait for restocking.
• Order cancellation.
• Refund, when applicable.

4. Prices and Promotions

All prices published in our store are expressed in the currency applicable to the Mexican market, unless otherwise indicated.

Don Voltturi may modify prices, discounts, promotions, special offers, and product availability at any time, without prior notice.

Promotions will only be valid during the indicated period or while supplies last.

We reserve the right to correct errors in pricing, descriptions, or product information. If an order was placed with an obvious pricing or information error, we may contact you to confirm, correct, or cancel the purchase.

5. Orders

To make a purchase, you must provide correct, complete, and up-to-date information, including:

• Full name.
• Contact phone number.
• Email address.
• Delivery address.
• Information necessary to process payment and shipping.

The customer is responsible for verifying that the information provided is correct. Don Voltturi is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

Once the order has been placed, you may receive confirmation by email or another available contact channel.

6. Advance Payment

Don Voltturi may operate on an advance payment basis, which means that the order is processed after the corresponding payment has been confirmed.

When you make the payment, your order is registered in our system, and our team begins the confirmation, preparation, and shipping process.

We work to provide a safe, clear, and reliable shopping experience. If you have any questions before or after making a payment, you can contact our customer service team:

Email: contact@voltturi.com

Don Voltturi does not request payments outside the official channels provided by the store.

7. Payment Confirmation

In some cases, we may request proof of payment to validate your purchase. The customer must provide clear and verifiable information to confirm the transaction.

If the payment cannot be confirmed, the order may be placed on hold or canceled.

The preparation and shipment of the order will begin once the payment has been successfully validated.

8. Shipping and Delivery

Don Voltturi ships to available areas within Mexico, according to logistics coverage.

Delivery times may vary depending on the city, product availability, season, shipping carrier, and external factors.

The estimated delivery time will be provided during the purchase process or through our customer service channels.

Delays may occur due to circumstances beyond Don Voltturi's control, such as:

• High demand.
• Holidays.
• Weather conditions.
• Shipping carrier operational issues.
• Incorrect or incomplete address.
• Recipient absence.
• Areas with limited coverage.

Our team will track the order and provide support in the event of delivery issues.

9. Customer Responsibility for Delivery

The customer must ensure that they provide a complete and correct address, including references when necessary.

They must also be available at the contact number provided to receive updates, calls, or messages related to the delivery.

If the order cannot be delivered due to incorrect information, recipient absence, or lack of response, Don Voltturi may arrange a new delivery when possible. In some cases, additional shipping costs may apply.

10. Exchanges, Returns, and Refunds

Exchanges, returns, and refunds are handled in accordance with our Refund and Return Policy.

You may request assistance if:

• You received a damaged product.
• You received an incorrect product.
• The product has a manufacturing defect.
• Your order was not delivered due to reasons attributable to the store or shipping carrier.
• There is a verifiable issue with your purchase.

To request support, contact us within the timeframe established in our policy:

Email: contact@voltturi.com

The product must remain unused, with tags, accessories, and original packaging, except in cases of a verified defect or damage.

11. Cancellations

Cancellation requests may be reviewed as long as the order has not yet been prepared, processed, or shipped.

If the order has already been shipped, the request will be handled in accordance with our Refund and Return Policy.

Don Voltturi reserves the right to cancel orders in cases such as:

• Unconfirmed payment.
• False or incomplete information.
• Suspected fraud.
• Product out of stock.
• Obvious pricing or listing error.
• Inability to deliver to the specified area.

12. Customer Service

Our customer service team is available to assist you with questions about products, purchases, payments, shipping, exchanges, returns, and refunds.

Business Hours: Monday to Friday — 9:00 AM to 6:00 PM
Email: contact@voltturi.com

Messages received outside business hours may be answered on the next business day.

13. Accuracy of Information

We strive to keep the information on the website accurate and up to date. However, occasional errors may occur in descriptions, images, prices, availability, or promotions.

Don Voltturi reserves the right to correct any errors, update information, or cancel orders affected by incorrect information, even after the purchase has been made, notifying the customer when applicable.

14. Intellectual Property

All content published on the Don Voltturi website, including text, images, logos, designs, graphics, photographs, videos, banners, and visual elements, belongs to Don Voltturi or is used with the corresponding authorization.

It is not permitted to copy, distribute, modify, sell, reproduce, or use our content for commercial purposes without prior written authorization.

15. Comments, Reviews, and Customer Content

If you share comments, reviews, photographs, testimonials, or any content related to Don Voltturi, you authorize us to use such content for commercial, advertising, or service improvement purposes, while always respecting applicable rights.

Offensive, false, discriminatory, fraudulent content or content that infringes the rights of third parties will not be permitted.

We reserve the right to remove comments or reviews that violate these terms.

16. Privacy and Data Protection

The use of your personal data is governed by our Privacy Policy.

By using our website or making a purchase, you agree that your data may be processed to process orders, manage payments, arrange shipping, provide customer service, prevent fraud, and comply with legal or administrative obligations.

For questions about privacy or data protection, you can write to us at:

contact@voltturi.com

17. Limitation of Liability

Don Voltturi will not be responsible for damages, losses, or inconveniences resulting from:

• Incorrect use of the product.
• Incorrect delivery information provided by the customer.
• Delays caused by shipping carriers or external factors.
• Temporary technical failures of the website.
• Problems with the user's connection, device, or browser.
• Unauthorized use of accounts, payment methods, or personal information.

Our liability, when applicable, will be limited to the amount paid for the purchased product.

18. Force Majeure

Don Voltturi will not be responsible for delays, failures to perform, or disruptions caused by events beyond our reasonable control, including natural disasters, blockades, logistics failures, strikes, health emergencies, government restrictions, technological issues, service interruptions, or any force majeure event.

19. Changes to the Terms of Service

Don Voltturi may update, modify, or replace these Terms of Service at any time.

The updated version will be published on our website with the corresponding date. Continued use of the website after any changes means that you accept the updated terms.

20. Applicable Law

These Terms of Service shall be interpreted in accordance with the applicable laws of Mexico.

Any dispute related to the use of the website, purchases, products, or services will initially be addressed through our customer service channels, always seeking a clear and fair solution for both parties.

21. Contact

For any questions related to these Terms of Service, orders, payments, shipping, or customer service, you may contact us:

Don Voltturi
Address: FLAT/RM 1019B 10/F LIVEN HOUSE 61-63 KING YIP STREET KWUN TONG"
Business Hours: Monday to Friday — 9:00 AM to 6:00 PM
Email: contact@voltturi.com

At Don Voltturi, we work to provide you with a safe, clear, and reliable shopping experience.

 

Company Name: JENIK GOULD ST INC Company Address: 1312 17th Street #692, Denver, CO 80202, USA Company Name 2: Atrio Lachi Limited Company Registration Number: 2432266 Company Address: FLAT/RM 1019B 10/F, LIVEN HOUSE, 61-63 KING YIP STREET, KWUN TONG